FAQ: SHIPPING & RETURNS

ROI Delivery €7 - 3-7 Days delivery if ordered before 3pm Mon-Fri. All orders placed after 3pm on Fridays will be dispatched on Monday excluding bank holidays.

Please note Vesper 247 is not responsible for any delays caused by couriers. These may happen from time to time and can occur in peak volume periods.

International orders under €150 will not be subject to any further duties. Orders over €150, all duties and taxes will be the customers responsibility. Vesper247.com limited will not be liable for any incurred charges.

If you are not completely satisfied with your purchase, simply return the item or items to us in an unused and saleable condition within 28 days of receipt. We will issue a refund on receipt of return once the goods have been inspected. We will notify you via email once we have processed the refund. Refunds may take longer to be issued during peak periods.

All items must be logged on our returns portal to receive a refund.

Please ensure that you include a returns slip with your name and order number in the parcel. Failure to do so may result in the refund process being delayed. Items will be inspected upon return and will be returned to the sender if they are not in their original saleable condition, along with the original tags and packaging. 

We regret that any garments returned without the “Non Returnable if removed” tag cannot be refunded.

Please keep hold of your proof of postage until your refund has been processed. We regret that if you do not have proof of postage, our team will be unable to issue a refund.

We reserve the right not to issue a refund if you return items to us outside of the terms of our Returns Policy.

Please send via tracked post and keep proof of postage.

Please return to:

Vesper247.com Limited
Unit 10 Castleview Business Centre
Gas House Road
Rochester
Kent
ME1 1PB
United Kingdom

Please ensure you write the words "International Return" on the outer packaging.

Please include your returns slip with your name and order number within the parcel to prevent any delays to your return being processed.

Vesper 247 will not accept responsibility for any parcels not received if sent untracked. Please retain your proof of postage. Once we have received your return we will send you an email confirmation. We are unable to accept multiple orders per parcel. Please only send back one order per parcel so we can deal with your refund as quickly as possible.

Goods are classified as faulty if you received them in a damaged condition, or if a manufacturing fault occurs within six months of purchase. 

Please follow the care labels to ensure that your garment stays in its best condition, as we will not refund or exchange items that are damaged as a result of wear and tear or failure to correctly follow care instructions.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund only if the item cannot be repaired or replaced.

If you have received a faulty item, please contact our customer services team immediately so we can resolve this as quickly as possible: contact@vesper247.com. The customer service team hope to respond to you as soon as possible. The team are available Monday to Friday from 9am-5:30pm.

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