Help

HOW DO I PLACE AN ORDER AT ie.vesper247.com? ++

Please select the items in the size and colour you require and add them to your shopping basket. Once you are ready to checkout click on the shopping basket and follow the simple steps to place your order. 

I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK ++

We do advise you act quickly on your favourite items, as some of our popular products will run out very quickly. Most styles are limited but please email us at contact@vesper247.com and we will be able to tell you if its coming back into stock. Our styles are always being updated so please check the New Arrivals section. You can also click the 'Notify me when available' button on the product page to receive an email notification if the product comes back into stock.

WHICH PAYMENT METHODS DO YOU ACCEPT? ++

We accept Visa, Visa Electron, MasterCard, American Express, Maestro, Delta, Switch, solo, Klarna, Clearpay, Amazon Pay and Paypal.

WHAT ARE YOUR SHIPPING RATES? ++

ROI Delivery €7 - 3-5 Days delivery if ordered before 3pm Mon-Fri. All orders placed after 3pm on Fridays will be dispatched on Monday excluding bank holidays.

 

DO I HAVE TO PAY CUSTOMS CHARGES? ++

International orders under €150 will not be subject to any further duties. Orders over €150, all duties and taxes will be the customers responsibility. Vesper247.com limited will not be liable for any incurred charges. Unfortunately, as these charges vary from country to country, we cannot advise you at checkout what these charges may be. We advise you to contact your local customs office before placing your order for an estimate.

HAS MY ORDER BEEN SHIPPED YET? ++

Once you have placed an order you will receive an email informing you of your purchase, as soon as your order has been approved and dispatched you will receive a final email letting you know that your goods are on its way.

 

RETURNS ++

If you are not completely satisfied with your purchase, simply return the item or items to us in an unused and saleable condition within 28 days of . We will issue a refund on receipt of return once the goods have been inspected. We try to ensure your refund is issued quickly, but on occasion it may take up to 28 days for your return to be processed, and a further 2-5 working days for the refund to be processed by your original payment method. We will notify you via email once we have processed the refund.

If you have lost your returns form please email us: contact@vesper247.com. Please note, all items returned must be logged on our return portal to receive a refund. Only one returns label can be logged on the portal per order number, so please ensure you select all the items you wish to return. We are unable to accept multiple orders per parcel. Please only send back one order per parcel so we can deal with your refund as quickly as possible.

WHAT IF I FORGET MY PASSWORD? ++

When signing in you will see an option asking if “you have forgotten your password”. We will email a temporarily password within 24hours.

 HOW CAN I CONTACT CUSTOMER CARE? ++

If these questions did not help you, please contact us, we are happy to help! Please email contact@vesper247.com and we aim to respond within 24hours.